Last Updated: August 25, 2026

Return & Refund Policy

Because the products sold by Cohen's Curiosity Shop are handmade, artist-made, made in small quantities, and/or limited edition, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for change of mind, buyer's remorse, personal preference, or failure to review a product's description, photographs, dimensions, materials, or other information provided before purchase.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Damages, Defects & Incorrect Items

Please inspect your order upon receipt.

If your item arrives damaged or defective, or if you receive an item different from what you ordered, please contact us at curious@cohenscuriosityshop.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging.

Once the claim has been reviewed, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and subject to applicable law.

Please do not return an item unless you have received return authorization and instructions from us. Unauthorized returns may not be accepted.

Handmade Items

Many products offered by Cohen's Curiosity Shop are individually handmade, printed, cut, stamped, embellished, assembled, distressed, aged, or otherwise finished by hand.

As a result, minor variations in color, texture, size, placement, printing, stamping, distressing, deckled edges, embellishment, or finish may occur. These variations are characteristic of handmade products and are not considered defects.

Colors may also vary slightly from their appearance on your screen due to differences in displays, photography, and lighting.

Custom & Personalized Items

Custom, personalized, commissioned, and made-to-order products are final sale and cannot be returned, exchanged, or canceled after production has begun, except where the item is damaged, defective, incorrect, materially inconsistent with the agreed specifications, or where otherwise required by law.

Customers are responsible for ensuring that all names, dates, numbers, spelling, wording, and other personalization information submitted with an order are accurate.

Curious Post Subscriptions

Curious Post is a recurring physical mail subscription featuring limited-edition artwork and related materials.

Curious Post editions are final sale once the applicable order has been processed and are not eligible for return or exchange based on change of mind.

Canceling a Curious Post subscription prevents eligible future renewals. Cancellation does not automatically cancel or refund an order that has already been charged or processed.

Customers are responsible for maintaining an accurate and current shipping address. Address changes should be made before the applicable subscription order is processed.

Additional subscription terms, including billing and cancellation information, are provided at the time of subscription and elsewhere on this website.

Cancellations

If you need to cancel a non-subscription order, please contact us as soon as possible at curious@cohenscuriostyshop.com.

Cancellation requests are not guaranteed. An order may no longer be eligible for cancellation once production, personalization, preparation for shipment, or shipment has begun.

If a cancellation is approved, the applicable refund will be issued to the original payment method.

Lost or Missing Orders

If you believe your order has been lost in transit, please contact us so that we can review the available shipping information.

For shipments marked as delivered by the carrier but not received, customers may be asked to verify the shipping address, check the delivery location and surrounding area, contact household members or neighbors, and/or cooperate with a carrier inquiry before a replacement or refund is considered.

Lost or missing shipment claims will be evaluated individually based on the circumstances and applicable law.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after a refund has been issued for your bank or credit card company to process and post the transaction.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at curious@cohenscuriosityshop.com

Original shipping charges, if any, are generally non-refundable unless the refund results from our error or reimbursement is otherwise required by applicable law.

Contact

For questions regarding an order, return, refund, or this policy, contact:

Cohen's Curiosity Shop
curious@cohenscuriosityshop.com